Return and Refund Policy
At Wild Life Leather, we strive to ensure your complete satisfaction with every purchase. Please review our return and refund policy below for detailed information on how we handle returns, exchanges, and refunds.
Return Eligibility
- Condition: To be eligible for a return, the product must be unused and in its original packaging. We cannot accept returns for items that have been used or are not in their original condition.
Return Process
- Initiating a Return: To initiate a return, please send an email to our customer support team at support@wildlifeleather.in. Include your order number, the reason for the return, and any relevant details. Our team will guide you through the return process.
Refund Process
- Conditions for Full Refund: A full refund will be initiated only if the product is damaged, the size does not fit, or we have sent the wrong item. To process the refund, we require video or image proof of the issue. Depending on the situation, shipping charges might be deducted from the refund.
- Refund Method: Refunds will be processed to the original payment method used for the purchase. Please allow a few business days for the refund to appear in your account.
Return Shipping Costs
- Responsibility for Shipping Costs: In some situations, the shipping cost for the return will be deducted from the refund. This will depend on the enquiry made with the customer and the specific circumstances of the return.
Time Frame for Returns
- Return Request Period: Customers must raise a return request within 2 days from the date of delivery. Returns requested after this period will not be accepted.
Exchanges
- Size Mismatch: We offer exchanges only for size mismatches. If you need to exchange a product for a different size, please contact our customer support at support@wildlifeleather.in. The product must be unused and in its original packaging.
Damaged or Defective Items
- Acceptance of Returns: If you receive a damaged or defective item, we will accept the return. Please provide video or image proof of the damage or defect when initiating the return.
Non-Returnable Items
- No Restrictions: We do not have any non-returnable items. All products are eligible for return under the conditions stated above.
Contact Information
- Customer Support: If you have any questions or concerns about your return or refund, please contact our customer support team at support@wildlifeleather.in. We are here to help and will respond to your inquiries promptly.